Change Manager

The Change Manager is responsible for using a systematic approach to manage the transitions of individuals, teams and organisations from a current state to a desired future state brought about by a project. The change manager should assist the project team to integrate change management actions into their project plans to increase employee’s adoption and usage, which will ensure that the project’s objectives are met on time and within budget.

Key Functions

Apply a structured methodology and lead change management activities

Support communication efforts

Assess the change impact

Support training efforts

Complete change management assessments

Identify, analyze and prepare risk mitigation tactics

Create actionable deliverables for the five change management levers: communications plan, sponsor roadmap, coaching plan, training plan, resistance management plan

Support and engage senior leaders

Coach managers and supervisors

Support organizational design and definition of roles and responsibilities

Coordinate efforts with other specialists

Integrate change management activities into project plan

Evaluate and ensure user readiness

Manage stakeholders

Track and report issues

Define and measure success metrics and monitor change progress

Support change management at the organizational level

Manage the change portfolio

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