Effective Date: 2021-06-21
1. Introduction
1.1. Overview
This Privacy Policy explains how ProjectLink protects and manages your personal and confidential information in line with relevant laws, including the Protection of Personal Information Act (POPI Act) for South African users and the General Data Protection Regulation (GDPR) for European users.
1.2. Scope
This policy applies to all individuals and entities interacting with ProjectLink, including employees, clients, partners, and external users engaging with our services, website, or communication platforms. This applies to individuals in South Africa, Europe, and the Americas.
1.3. Related Documents
- GM01: ProjectLink Holdings Business Strategy
- IT03: Information and Systems Security Policy
- IT05: Data Governance Policy
- HR09: Disciplinary Policy
1.4. Definitions
- Personal Data: Any information that relates to an identified or identifiable living individual.
- Confidential Information: Information entrusted to remain private and not to be disclosed without authorization.
- User: Any person interacting with ProjectLink through its website, social media, emails, phone calls, or as a client.
- Systems: Equipment, devices, and software connected to the ProjectLink network, including but not limited to computers, mobile devices, and cloud-based platforms.
2. Personal Information Collected
ProjectLink collects personal and confidential information to deliver services effectively and maintain user engagement. Information is collected through the following channels:
- Website forms (e.g., contact forms, enquiry forms)
- Social media platforms and paid advertising channels (e.g., Google Ads, LinkedIn, Facebook)
- Direct communication (emails, phone calls, social media messaging)
- Participation in events, webinars, research, or competitions
- User activity tracking tools (e.g., Google Analytics, Microsoft Clarity)
3. Purpose of Data Collection
ProjectLink collects and processes personal information to:
- Provide services requested by users.
- Communicate relevant information about services, webinars, events, and updates.
- Optimize user experience through website and advertising analytics.
- Conduct internal research, reporting, and service/product development.
- Comply with legal obligations and security requirements.
4. Use and Disclosure of Personal Information
ProjectLink shall not disclose any personal information without consent, except under the following conditions:
- Required or authorized by law.
- Necessary to investigate suspected unlawful activity or misconduct.
- Required for resolving disputes or providing a health service.
Personal information will never be sold, loaned, or shared with unauthorized third parties.
5. Data Security
ProjectLink takes reasonable steps to safeguard personal information from misuse, loss, and unauthorized access, including:
- Secure password-protected systems for electronic data.
- Physical security measures (e.g., locked cabinets).
- Role-based access to confidential information.
- Compliance with IT03: Information and Systems Security Policy.
When personal data is no longer required, it will be securely deleted or de-identified in accordance with IT05: Data Governance Policy.
6. User Rights
Users have the following rights regarding their personal data:
- Access: Request access to the personal data held about them.
- Correction: Request corrections to inaccurate or incomplete data.
- Erasure: Request the deletion of their data.
- Withdraw Consent: Opt out of receiving communication or data processing.
To exercise these rights, users can contact ProjectLink at:
Email: sales@projectlink.co.za
Users may be asked to verify their identity when making such requests, in compliance with privacy laws.
7. Cookies and Tracking Technologies
ProjectLink uses cookies and tracking technologies to enhance user experience, analyze website performance, and deliver targeted advertising. Tools used include:
- Google Analytics
- Microsoft Clarity
- LinkedIn Tracking
- Facebook Pixel
- Google Ads
Users can manage or disable cookies through their browser settings or by using the cookie consent banner on our website. For more details, refer to our Cookies Policy.
8. Complaints and Concerns
Users can raise complaints about how their data is collected or handled by contacting ProjectLink. Complaints will be resolved within 30 days where possible.
Contact Information:
Email: sales@projectlink.co.za
9. Updates to This Policy
ProjectLink reserves the right to amend this Privacy Policy at any time to comply with regulatory changes or internal requirements. Users will be notified of significant changes through our website and via email where applicable.
10. Non-Compliance
Any breaches of this policy will be addressed through disciplinary action, in accordance with HR09: Disciplinary Policy.
ProjectLink Holdings (Pty) Ltd
Effective Date: 21 June 2021